Gulf Cloud Advisory is a Swiss sole proprietorship based in Zurich. This policy explains the legal position on cancellation and withdrawal, and the voluntary arrangements we offer.
1. No statutory right of withdrawal under Swiss law
Under Swiss law there is no general statutory right of withdrawal, return or “cooling-off period” for contracts concluded online or otherwise at a distance. The limited statutory right of revocation under Articles 40a et seq. of the Swiss Code of Obligations applies only to specific situations such as doorstep selling and unsolicited telephone selling, and does not apply to e-commerce, online purchases or services ordered online.
2. Consumers in the EU/EEA and the UK
If you are a consumer (a natural person acting outside your commercial or professional activity) resident in the EU/EEA or the United Kingdom, you may have a statutory right to withdraw from a distance contract – typically within fourteen (14) days – under the consumer-protection law of your country of residence. Where such a mandatory right applies, it takes precedence over this policy.
Important exception for digital content and services: where you expressly request that performance begin, or that a digital product be made available, before the withdrawal period ends, and you acknowledge that you thereby lose the withdrawal right, the statutory right of withdrawal lapses upon full performance or upon the start of access. We obtain this confirmation at the point of order for digital products and subscriptions.
3. Voluntary goodwill cancellation (all other cases)
Where no mandatory statutory withdrawal right applies (in particular for business clients, and for consumers outside the EU/EEA and the UK), we offer the following arrangements as a voluntary goodwill gesture, without acknowledging any legal obligation. We may amend or withdraw these arrangements at any time for future contracts, and they create no statutory or recurring entitlement.
3.1 Advisory and consulting services
You may cancel a newly concluded advisory engagement within fourteen (14) days of conclusion, provided performance has not yet been completed. If you asked us to begin performance during this period, you must pay a reasonable amount for the services already provided up to cancellation, calculated pro-rata against the agreed total scope, plus any third-party costs we have already and irrevocably incurred on your behalf. This voluntary right ends once the service has been fully performed.
3.2 Digital products
For digital products (e.g. reports, templates, downloadable materials), the goodwill cancellation right ends as soon as delivery, download or access begins, because the product is made available immediately and in full. By ordering and requesting immediate access, you expressly agree that delivery begins immediately and acknowledge that the cancellation right lapses at that point. Until access begins, you may cancel within fourteen (14) days for a full refund.
3.3 Paid newsletter / subscriptions
Paid newsletters and subscription content are provided through a third-party platform (Substack); cancellation, billing and any refunds are primarily governed by that platform’s terms. In general, you may cancel a subscription at any time with effect from the end of the current paid period; fees already paid for the current period are not refunded on a pro-rata basis unless the platform or mandatory law provides otherwise. Already-delivered editions are not refundable.
4. How to cancel
To exercise a statutory or voluntary cancellation, inform us by a clear statement (e.g. by email or letter) of your decision, before the relevant period or trigger above expires:
Alex Wrona, trading as Gulf Cloud AdvisoryDörflistrasse 112
8050 Zurich, Switzerland
Email: alex@gulfcloudadvisory.com
Where a refund is due, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise, and you will not incur any fees because of the refund.
5. Relationship to our Terms
This Cancellation Policy forms part of and is to be read together with our General Terms and Conditions. Where mandatory law grants a consumer greater rights, that law prevails; otherwise the voluntary arrangements above apply as a goodwill gesture only.